Privacy Policy
RedePOS Privacy Policy
Effective Date: July 22, 2026
1. Introduction
Welcome to RedePOS.
RedePOS is a cloud-based Point of Sale (POS) platform that provides restaurants and food service businesses with tools to manage orders, payments, customer communications, online ordering, kiosks, and other business operations.
This Privacy Policy explains how RedePOS collects, uses, stores, and protects information when merchants use our platform and when customers interact with businesses powered by RedePOS.
2. Information We Collect
Depending on how RedePOS is used, we may collect:
Merchant Information
- Business name
- Contact information
- Billing information
- Store configuration
- Account credentials
Customer Information
Participating merchants may collect customer information including:
- Name
- Mobile phone number
- Email address
- Delivery address
- Order information
- Payment status
- Loyalty information (if enabled)
RedePOS processes this information solely to provide services to participating merchants.
3. How Information Is Used
Information collected through RedePOS may be used to:
- Process customer orders
- Send transactional notifications
- Manage restaurant operations
- Provide customer support
- Improve platform performance
- Prevent fraud
- Maintain system security
4. SMS Communications
RedePOS allows participating merchants to send transactional SMS notifications to customers.
Examples include:
- Order received
- Order accepted
- Order in preparation
- Ready for pickup
- Out for delivery
- Order completed
- Other order-related updates
RedePOS does not use this messaging service for unsolicited marketing or promotional campaigns unless separately authorized by the merchant and the customer.
5. SMS Consent
Customers provide their mobile phone number directly to participating merchants.
Each participating merchant is responsible for obtaining the customer’s consent before sending SMS notifications.
Customers may opt out at any time by replying:
STOP
Customers may receive assistance by replying:
HELP
6. Message Frequency
Message frequency varies depending on customer activity.
Most customers receive only a few messages during the lifecycle of an order.
7. Message and Data Rates
Message and data rates may apply.
Charges depend on the customer’s wireless carrier.
8. Sharing of Information
RedePOS respects customer privacy.
Mobile phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Information may only be shared with trusted service providers when necessary to:
- deliver transactional communications;
- operate the RedePOS platform;
- comply with legal obligations.
9. Data Security
RedePOS implements commercially reasonable administrative, technical, and organizational safeguards designed to protect customer and merchant information.
Although no system is completely secure, we continuously work to safeguard personal information.
10. Merchant Responsibilities
Participating merchants are responsible for:
- obtaining customer consent;
- complying with local laws;
- maintaining accurate customer records;
- managing their own privacy obligations.
RedePOS acts solely as the technology platform.
11. Cookies
Our websites may use cookies and similar technologies to improve user experience, analytics, and platform functionality.
12. Data Retention
Information is retained only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
13. Changes
This Privacy Policy may be updated periodically.
The latest version will always be published at:
https://redenetwork.com/privacy-policy
14. Contact
RedePOS
Website:
Email: